Regional Business Manager

We are in search of a seasoned Regional Business Manager to join our client’s dynamic team in Miami. Our client is on the brink of significant expansion in the North American market, making this role a pivotal opportunity for someone keen on growing the client base.

Company Intro:

Our client is a prominent B2B SaaS provider, specializing in delivering iGaming software, content, and services. With a diverse portfolio including casino, sports betting, platform, payments, and affiliate management, they cater to 200 clients globally. 

Responsibilities:

  • Spearhead the Customer Go Live process, efficiently managing operational issues that affect service delivery to clients.
  • Maintain alignment with customer casino initiatives.
  • Lead initiatives to upsell within the US market.
  • Present new product upgrades and functionality, ensuring client comprehension of the product development roadmap.
  • Serve as the primary point of contact for US regulators.
  • Support Vendor Management in the identification of new vendors.
  • Act as the primary liaison with test labs, facilitating approvals.
  • Collaborate closely with global account management teams.
  • Act as the escalation point for US customers.
  • Collaborate with clients to optimize ROI across gaming products.
  • Work with clients to drive continuous improvement in all aspects of service.
  • Build lasting customer relationships, fostering confidence.
  • Advocate for the client within the organization.
  • Contribute ideas for platform and product development, providing valuable feedback for ongoing service enhancement.
  • Conduct training sessions for new clients.

Requirements:

  • Prior experience in iGaming with a strong understanding of the online industry.
  • Exceptional written and verbal communication skills in English. Proficiency in Spanish is advantageous.
  • Strong skills in listening, negotiation, and presentation.
  • Minimum of 2 years of experience in client relationship management.
  • Ability to prioritize tasks effectively, especially when faced with competing demands.
  • Critical thinking and problem-solving abilities.
  • Strong attention to detail and adherence to deadlines.
  • Experience working with key functions in an online business, including marketing, affiliates, customer service, payments, content, and development.
  • Proficiency in data-based performance analysis, reporting, and statistics.
  • Familiarity with the software development lifecycle and software release management.
  • Experience in the IT/Telecoms or a similar technical field is a plus.
  • A technical understanding of web services is desirable.

Work-Life Balance:

  • 22 paid leave days, with two additional paid leave days per year, up to a maximum of 32 days, in addition to 11 public holidays.
  • 10 sick leave days per year (without a doctor’s note).
  • Medical leave of up to 30 days per year, documented with a medical certificate.
  • Fully Paid Parental Leave of up to 4 weeks and the option to work from home during the first 13 weeks following birth.

Perks and Benefits:

  • Bonus scheme based on performance and agreed-upon targets with your manager.
  • Private medical insurance, including dental coverage.
  • 401k pension contributions.
  • Gym membership coverage.
  • Access to internal and external training resources, including Udemy.
  • Team building activities and office parties held throughout the year.

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